Refund, Rechange, Free Cancellations, Fees & Alterations

REFUND AND RECHANGE

We want our customers to be happy, so we do our best to ensure that you are pleased with your order. If you receive your order and are dissatisfied with the merchandise because it is defective, the wrong size, or damaged, you may return or exchange the item(s) within 14 business days after receipt.

If 14 days have gone since your received your order, we may be able to offer you a store credit - please contact us for more details if required.
To be eligible for a return, your item must be unused and in the same condition that you received it.

Unfortunately we are unable to accept refunds on the following items:
• Gift cards
• Final Sale of last items
• Items that have been worn and/or used
• You change your mind
• You find cheaper product

FREE CANCELLATIONS AND FEES

You have up to 2 days from the time of purchase to cancel any item you no longer wish to receive. Cancel of your order will be processed WITHOUT ADDITIONAL FEES only for our customers IN FIRST 2 DAYS and a credit will automatically be applied to your credit card or original method of payment within 7 days. 

AFTER 2 DAYS we will start to preparing your order, order materials and needed accessories for manufacturing. If you want cancel your order after 2 days we will make a refund without cost of materials that was purchased for the manufacture of your order (return of materials back to the store is not possible under the law on the return of fabrics) - 20 % FABRIC STOCK FEE.

ALTERATIONS

We are working with professional seamstresses patterns and can't guarantee that item will fit you 100% even with your personal measurements, but will do all our best to do that. In the case that in real the item is a larger or something needed to be altered, you can always get it altered by your local bridal seamstress, which is standard practice in the bridal industry for that perfect fit. It might even make the gown feel like new again, in a way :)

So we always recommend choosing always the larger size to do alterations if that will be needed.