Frequently Asked Questions (FAQ)

Top questions

We collected in this section the most popular questions from you.

Of course we want all the brides of the world to be married in our dresses, so... Yes, we ship worldwide. Shipping cost is calculated at checkout.

Please allow processing time for order sewing & preparation. When your order fulfilled you will receive email with track number. All orders we send with 100% tracking via DHL, USPS, UPS, FedEx. You can track here, link.

Our customer service team is working limited hours from 9:00AM to 5:00PM (Eastern European Time) UTC/GMT +2 hours, with no weekends. Please be patient while waiting for a response to messages, sometimes up to 24 hours. For holiday messages, we will try to get back to you as quickly as possible once we're back to work. You can reach us through our contact page or by e-mailing us at support@sylishbrideaccs.com.

We offered in total more then 500 colors to choose from, different fabrics: lace, silk, satin, crepe, chiffon to choose from and sewing by your individual measurements, so the items are non-returnable. Please note that even if you order for a standard size, we will still make the dress based on the chosen color and fabric so this is custom made as well. We cannot sell this item again as this completely sewing on your measurements and wishes (color, waistband, waist, length, etc), we cannot return fabrics to the fabric store as this is not returnable product. All dresses are hand made once order is received, therefore, everything is considered CUSTOM MADE. 

We are working with professional seamstresses patterns and can't guarantee that item will fit you 100% even with your personal measurements, but will do all our best to do that. In the case that in real the item is a larger or something needed to be altered, you can always get it altered by your local bridal seamstress, which is standard practice in the bridal industry for that perfect fit. It might even make the gown feel like new again, in a way :) So we always recommend choosing always the larger size to do alterations if that will be needed.

Though we are a Ukrainian company, a majority of our customers are based in the United States. Additionally, StylishBrideAccs is a worldwide company and USD is recognized globally as a standard currency.

Shipping

Please contact us support@stylishbrideacc.com

Use this text to answer questions in as much detail as possible for your customers.

The time we need to prepare an order for shipping varies. For details, see individual items.